1. Introduction & Data Controller
Welcome to Long Beach Water Heater ("we," "our," or "us"). This Privacy Policy describes how we handle, collect, use, and safeguard personal information obtained through our website located at longbeachwaterheaterservices.com and through telephone inquiries placed via our service hotlines.
The designated Data Controller responsible for the operation and privacy compliance of this site is Muhammad Ahad Sharafat. If you have questions regarding this Privacy Policy or wish to exercise your rights under California law, please consult the contact information provided at the conclusion of this document.
Referral Service Scope: Long Beach Water Heater functions as an educational referral and customer connection platform. We connect consumers throughout Long Beach, Lakewood, Signal Hill, Seal Beach, and neighboring Southern California municipalities with independent, licensed plumbing and water heater contractors.
2. Information We Collect
Depending on your interaction with our website and referral channels, we may collect the following categories of personal information:
- Contact Information: Your full name, telephone number, email address, physical address, or postal code provided when calling our dispatch line or submitting service request forms.
- Service Details: Information regarding your water heater make, model, fuel type (gas, electric, tankless, or hybrid heat pump), reported symptoms (e.g., leaks, pilot light issues, lack of hot water), and property urgency.
- Call Metadata & Logs: When you contact our telephone line at
+1 (562) 271-5637, telecommunication providers may log call duration, timestamp, caller ID number, and routing details for quality assurance, dispatch fulfillment, and operational security. - Internet & Device Activity: IP addresses, browser user-agents, referring URLs, operating system details, device type, pages visited, time spent per page, and general geographic location (city level) collected through server access logs and analytics scripts.
3. How We Use Your Information
We use the information collected strictly for legitimate business and customer service purposes:
- To route your water heater repair, replacement, or installation inquiry to an available independent licensed plumbing professional in your specific neighborhood.
- To confirm appointments, provide estimated response times, and follow up regarding referral satisfaction.
- To analyze website usage, measure search queries, improve page load speeds, and enhance educational content navigation.
- To detect, prevent, and mitigate fraudulent inquiries, spam, security breaches, or abusive activities.
- To comply with applicable local, state, and federal statutory obligations in the State of California.
4. Referral Network & Information Sharing
We do not sell, rent, or trade your personal information to third-party data brokers or marketing firms for monetary compensation.
In order to satisfy your request for plumbing assistance, we share your necessary contact and service details (such as your address, phone number, and reported equipment issue) with independent plumbing contractors who service the greater Long Beach metropolitan area. Once connected, your relationship with the independent service provider is also governed by their own terms and privacy practices.
We may also share information with vetted infrastructure vendors (e.g., hosting providers, telecommunications routing gateways, and cybersecurity monitoring services) solely for the technical execution of our site.
5. California Consumer Privacy Act (CCPA / CPRA) Rights
Under the California Consumer Privacy Act of 2018 (CCPA) as amended by the California Privacy Rights Act (CPRA), California residents are afforded specific statutory rights regarding their personal information:
- Right to Know / Access: You have the right to request disclosure of the specific pieces and categories of personal information we have collected about you over the past 12 months.
- Right to Deletion: You have the right to request that we delete personal information collected from you, subject to certain legal exceptions (such as completing an ongoing transaction or complying with legal obligations).
- Right to Correction: You have the right to request correction of inaccurate personal information maintained by us.
- Right to Opt-Out of Sale or Sharing: We do not sell personal data. If we ever engage in cross-context behavioral advertising, you have the right to opt out at any time.
- Right to Non-Discrimination: We will not discriminate against you in pricing, service level, or responsiveness for exercising any of your statutory privacy rights.
To submit a verifiable consumer privacy request, please contact our designated privacy officer Muhammad Ahad Sharafat using the contact methods detailed below.
6. Cookies & Web Analytics
Our website utilizes standard browser cookies and local storage tokens to provide responsive navigation, remember user accessibility preferences, and compile aggregated statistical metrics through analytics tools such as Google Analytics 4 (GA4).
You can configure your browser settings to reject all cookies or notify you whenever a cookie is set. Most features of our educational articles and phone referral listings will remain fully operational if you choose to disable cookies.
7. Security & Protection
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, destruction, loss, or alteration. All web communications are encrypted via Hypertext Transfer Protocol Secure (HTTPS) using Transport Layer Security (TLS 1.3).
8. Data Retention Period
We retain personal information only for the duration necessary to fulfill the referral purpose for which it was originally collected, resolve potential disputes, maintain operational logs, and comply with state and federal statutory requirements. Call logs are automatically purged or anonymized on periodic schedules.
9. Children's Privacy (COPPA Compliance)
Our services are directed strictly to adult homeowners and commercial property managers aged 18 years or older. We do not knowingly collect or solicit personal information from individuals under the age of 16. If we become aware that personal information of a minor has been received, we will promptly delete it from our records.
10. Third-Party Websites & Disclaimers
Our website contains outbound hyperlinks to government agencies (such as the California Energy Commission or City of Long Beach Building & Safety), municipal utility rebate pages, manufacturer warranty portals, and official social media profiles. We are not responsible for the privacy practices, content, or policies of third-party platforms.
11. Revisions & Updates to This Policy
We may periodically update this Privacy Policy to reflect modifications in our business operations, referral workflows, or evolving legal frameworks. When revisions occur, the updated effective date will be posted prominently at the top of this document.
Current Effective Date: 15/10/2026 (October 15, 2026). Continued use of the website following any posted modifications signifies your acknowledgment and acceptance of the revised terms.
12. Designated Privacy Officer & Inquiries
If you have inquiries, privacy requests, or wish to exercise your CCPA consumer rights, please direct your communication to our designated Data Officer: